Action Plan, Hunter’s Hill Council


Too often, and in so many places in the world, we see underutilised public spaces that are unused and unloved by the locals despite the large amount of investment that went into them. Taking a holistic, human-centred approach is key to creating places people love. Urban Toolbox is working with Hunter’s Hill Council to collaboratively identify priorities for improving a village centre — actions that will contribute to building and sustaining human connection in our local public domain.

Place Impact Measurement, Wildwon


Combining our expertise in the digital and physical realm with the aligned vision to create meaningful experiences, Wildwon and Urban Toolbox have come together to develop an assessment tool for a leading property group. People’s well-being and health and positive contribution to the wider community is at the heart of this project.

Place Planning Services, City of Ryde

The City of Ryde is a local government area of c.40km2, located 12km from the centre of Sydney. Julia Suh has been engaged to provide place planning services to the City Strategy Unit and lead the development of Place Strategies for the LGA’s town centres and small centres. Taking a human-centred and holistic approach, the Strategies have been developed in collaboration with Council staff in city activation, social & cultural planning, strategic planning and project development to ideate actions with multiple-level impacts.

Inside Retail Magazine (Octomedia)
Inside Retail

Julia Suh is a guest columnist for Inside Retail Weekly, and provides human-centred design expertise to inform the retail industry about human needs and experiential retail. To read or subscribe, visit this website.

Retail Experience – Strategic Advice, Trade Aid

Trade Aid is a not-for-profit organisation that works with disadvantaged handcraft and food producers globally to establish fair supply chains. The producers improve their lives through this sustainable partnership, and New Zealand customers learn about trade justice while buying ethically. With the aim to increase awareness and sales revenue, Urban Toolbox is developing an experience design strategy for current and future Trade Aid shops located throughout the Auckland region. With empathic research as the basis, the strategy is to generate new customer insights that lead to effective implementation ideas.

Rough Edges Street Activation, Rough Edges

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Urban Toolbox is working with Rough Edges, a safe place for people on the streets, to develop and implement a design strategy for the building’s street frontage. The purpose of the project is to improve the public realm for the Rough Edges community as well as the local residents, businesses and the general public, while encouraging direct and indirect interaction between the groups. This project is supported by the City of Sydney’s matching grant. Read more…

Patient Experience Collateral, Osteopaths New Zealand

Osteopaths New Zealand commissioned Urban Toolbox to translate patient experience data into marketing collateral. Using infographics and other graphic elements, the patient engagement results will be shared with the public with the aim to raise awareness and increase the industry profile.